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Selin Lopez has been working for Protekta legal protection insurance since 2013. As a lawyer, she has been in charge of legal advice at Protekta JurLine since 2019 and is also the owner and managing director of Health Methods & Training GmbH, which she founded during the coronavirus crisis. In recent years, she has also completed the CAS Legal Tech and the CAS Social Security Law and is politically active in her local community. In addition to her various commitments, she enjoys sports, cuddling her 3 cats and cooking.
Joël Ben Hamida, a Federally Certified Sales Manager, worked at bexio for more than 8 years as COO (Chief Commercial Officer) and Head of Trust Services. This role saw him advising trustees and their clients on future work with business software. He was most recently responsible for the bexio Academy as Head of Community & Education. Until 2014, he was Head of AbaWeb Business Development at ABACUS Research AG. As a digitalisation professional in the field of trust services, he is in demand at specialist conferences and leads workshops on the topic of digitalisation together with participants. Joël Ben Hamida, a Lecturer, also serves as a lecturer at training institutes and teaches marketing, sales, controlling and distribution. Joël Ben Hamida is very active on social media to exchange ideas as well as train and inform others.
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Selin Lopez has been working for Protekta legal protection insurance since 2013. As a lawyer, she has been in charge of legal advice at Protekta JurLine since 2019 and is also the owner and managing director of Health Methods & Training GmbH, which she founded during the coronavirus crisis. In recent years, she has also completed the CAS Legal Tech and the CAS Social Security Law and is politically active in her local community. In addition to her various commitments, she enjoys sports, cuddling her 3 cats and cooking.
Eugene Kuizon ist seit März 2020 bei der bexio AG tätig. Er startete als Customer Retention Specialist und fokussierte sich unter anderem auf die Überwachung von Nutzungsdaten und Kundenbewertungen sowie auf Massnahmen zur Minderung von Kündigungsrisiken. Seit Februar 2025 trägt seine Rolle die Bezeichnung Team Lead Customer Retention. Heute verantwortet er mit seinem Team die Kundenbindung bei bexio, von Strategien zur Kündigungsreduktion und Kundenrückgewinnung über Churn-Prognosen bis zum Aufbau eines bereichsübergreifenden Complaint-Managements. Vor seiner Zeit bei bexio war er fast sieben Jahre als Cicero-zertifizierter Kundenberater bei der CSS Versicherung tätig, davor über vier Jahre im Customer Service und in der Vertragsadministration bei EurotaxGlass's. Durch seine langjährige Erfahrung im direkten Kundenkontakt kennt er die Bedürfnisse von Kundinnen und Kunden genau. Auf dem Blog von bexio teilt er sein Wissen rund um Kundenzufriedenheit, nachhaltige Kundenbindung und erfolgreiche Kundenkommunikation.
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